---
name: Inbox triage
description: Use to triage incoming messages/emails/DMs across channels, draft replies, and open follow-up tasks.
version: 1
situations: email, dm, support, customer reply
requires-secrets:
requires-packages:
---

# Inbox triage

Best with an installed comms channel (e.g. overblast). All replies are quarantined for approval.

1. List conversations, then read the ones needing attention with `read_thread`.
2. For each: classify (question / complaint / lead / spam) and decide the next action.
3. Draft a reply with `outgoing_message` (action reply/message). It will await human approval.
4. For anything needing later work, note it in memory/ (or create a schedule for a follow-up).
5. Summarize what you triaged and what's waiting on approval.