---
name: "Intercom"
description: Read and act on Intercom conversations, contacts, companies, and help-centre articles through Intercom's own MCP server.
version: 1
situations: intercom, support, conversations, customers, help centre
requires-secrets:
requires-packages:
requires-connector: intercom
---

# Intercom

Intercom publishes its own MCP server, and that is what you're connected to. The tools come from
Intercom — names, arguments and descriptions included — so they are the reference, not this file.

## Where the tools are

- **On the built-in brain**, they appear in your own tool list, prefixed `mcp_intercom_…`.
- **On a CLI brain** (Claude Code, Codex, Gemini), the CLI holds the connection and they appear in
  *its* tool list under the `intercom` server.

No API key, no `curl`. If you can't see any Intercom tools, the operator hasn't connected it — say so
and point them at **Skill store → Intercom → Connect**. Don't fall back to guessing at the REST API.

## What it's good for

List the tools you actually have before planning multi-step work; the surface is mostly **read**, which
shapes what you should promise. In practice:

- **Answering "what are people saying?"** — search conversations, read the thread, summarise themes.
  This is the strongest use: you can read widely and fast, which a human triaging an inbox cannot.
- **Looking someone up** — find a contact or company and pull their history before a reply is drafted.
- **Help-centre articles** — these can be created and updated, so a recurring question can become a
  documented answer.

## Care

The connection carries **the operator's own Intercom permissions**, and support data is other people's
words about their problems.

- Summarising conversations is safe. Quoting a customer verbatim outside Intercom is a judgement call —
  say who you're quoting and why.
- Publishing or editing a help-centre article puts words on a public page under the company's name.
  Draft it, show it, and wait for a yes.
- Never close, reassign, or reply to a conversation unless the operator asked for exactly that in this
  turn. A support thread is a live conversation with a real person mid-problem.